Privacy Policy
Our Commitment To Privacy
At Flintshire Dog Training, we value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our dog training services.
We are committed to handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
Depending on how you interact with us, we may collect:
* Your name
* Email address
* Telephone number
* Home address (where applicable for 1-2-1 services)
* Your dog’s information (including age, breed, medical conditions and behavioural history where relevant)
* Booking and appointment details
* Payment information (processed securely by our third-party payment providers)
* Communications between you and Flintshire Dog Training
* Website usage information collected through cookies and similar technologies
How we use your information
We use your personal information to:
* Respond to enquiries
* Arrange and deliver our training services
* Manage bookings and appointments
* Process payments
* Send service updates and important information relating to your booking
* Improve our website and customer experience
* Comply with our legal obligations
We will only send marketing emails or promotional communications if you have given your explicit consent. You can withdraw your consent at any time.
Lawful Basis for Processing
Under UK GDPR, we process your information on one or more of the following lawful bases:
* Performance of a contract
* Legal obligation
* Legitimate interests
* Consent (where required, such as for marketing)
Sharing your information
We do not sell or rent your personal information.
We may share your information with trusted third-party providers where necessary to operate our business, including:
* Website hosting providers
* Booking and scheduling systems
* Payment processors
* Professional advisers where legally required
These providers are only given the information necessary to provide their services and are required to protect your data.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
How long do we keep your data
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and insurance requirements.
Your Rights
Under UK data protection law, you have the right to:
* Access the personal information we hold about you.
* Request correction of inaccurate information.
* Request deletion of your personal data where applicable.
* Restrict or object to certain processing.
* Request transfer of your data where appropriate.
* Withdraw consent where processing is based on consent.
* Lodge a complaint with the UK Information Commissioner’s Office (ICO).
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Flintshire Dog Training
Email: enquiries@flintshiredogtraining.co.uk
Telephone: 07572 644771
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).
Abbie Jones